361 Varsity
Conflict Management Skills

Dealing effectively with workplace conflict is a critical managerial skill that is often overlooked.

Starting from bringing important issues to light, to
strengthening relationships, conflict management plays a vital role in the path that leads to helping achieve organizational success.

Conflicts may arise in any workplace irrespective of the type of industry or the size of the entire organization.

Unmanaged conflict in the workplace can lead to reduced levels of teamwork and cooperation, diminished employee commitment and lower levels of quality & productivity.

Conflict management goes a long way in strengthening the bond amongst employees.

The ability to manage internal and external conflicts is a key skill which requires specific conflict management training.

Effective conflict management training delivers skills applicable to many situations, ranging from people management to organizational issues and communication in the business environment.

Explanation on how conflicts are caused and an insight into how they may be dealt with is the primary objective of our program.

Quick Look

Why 361 Varsity– Conflict Management Skills?

Damaged relationships can be difficult or impossible to repair and conflicts with customers can damage a business' reputation.

This is why conflict resolution is essential to maximize efficiency and contributes towards achieving specific organizational goals.

The main objective of this program is to build ‘conflict
management’ skills at all levels in the organization.

Who should attend?

Professionals at any level of a business , irrespective of industry will benefit from ‘361 Varsity - Conflict Management Skills’.

It is particularly useful for Managers, Executives or Individual Contributors.

What will we achieve?

The program broadly focuses on achieving these specific goals.

• Knowing who is at risk of conflict and what negative impact conflicts have on a workplace.

• Learning what it takes to be an effective and efficient conflict cracker.

• Being capable of carrying out a conflict risk assessment and identifying conflict risks.

• Familiarizing self with the various strategies and methods used to prevent conflicts from occurring or escalating in the workplace.

• Understanding the various ways to deal with confrontations and ongoing conflicts, including forms of alternative dispute resolution.Knowing who is at risk of conflict and what negative impact conflicts have on a workplace.


Obtaining the right context is the first step towards reaching the end goal and is supremely essential to attain.

361 LEARNING will focus on creating context questionnaires to gather right organizational context. Interviews with executives are also conducted over a time period of two days.


The rapidly changing landscapes should be a marker to show that teaching methods need to evolve to keep up with the times and incorporate integrated technologies into the learning modal

‘Blended’ Learning will be adopted for this program, a mixture of e-Learning and traditional face-to-face learning.

Learning Process

There are many different learning types and approaches to learning.

To learn effectively it is important to tailor the process to ones own needs and approach.

Participants undergo a six week long Spearheading process.

Pre-session work

The Pre-session work will comprise of 20 minutes a day (online) for 3 days, including answering a pre-program Evaluation Questionnaire.

Instructor led session (Offsite)

Taking word from some of the best in the business is sure to be supremely helpful. An Instructor led session will take place for a time span of two days in a classroom.

Follow through

The follow through process will involve working on gathering feedback for three weeks.


The closure will involve the course participants to answer a post-program Evaluation Questionnaire online for a time span of 15 minutes.

Post the evaluation report is derived, participants are required to attend an online one-on-one session for 5 minutes.

Batch Size

This batch of ‘361 Varsity– Conflict Management Skills’ will have 15 to 20 participants.

Interested in outcome-based learning?
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